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Job Location | Urmston |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
The Application Support Analyst plays a critical role in supporting our global community of Travel Counsellors with our bespoke technology platform. This platform includes Phenix, MyTC, and its direct ecosystem of integrations. About the Role You will act as a second-line technical support team supporting the Operational and other Support teams, working in close liaison with the Product, Software Engineering and Platform Engineering teams to ensure the swift and effective resolution of Platformissues.Using our Platform Observability and Support tooling, you will be responsible for proactively identifying challenges with platform performance or stability to ensure the platform operates within our service levels.The Application Support Analyst aids front-line support and technical teams with internal applications and ensures that only genuine issues with those systems are reported correctly.The purpose of this role is to identify, check and validate any live issues and ensure they are escalated to the correct area within the Technical Team with an appropriate time frame set. This will ensure that our systems perform to the highest possiblestandard with minimal downtime or disruption if errors do occur. Principal Accountabilities