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Job Location | Urmston |
Education | Not Mentioned |
Salary | £42,000 - £48,000 per annum, OTE, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
About us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "alwaysstrive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"Role summary:The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic.This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management willbe led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager.Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.Skills/Responsibilities: