Jewson Customer Service Advisor - Sales - North Shields

Job Description

The Role Jewson Customer Sales and Services Advisor - North ShieldsAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If youre passionate about working with people, youreable to put your customer first, and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Advisor- Sales.Youll be working for Jewson in North ShieldsJewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to ourCustomers success and you will be working with a team that proactively supports them in every way possible. If you love working with people, youre a good listener and you think you could help our customers feel welcome, then this could be a great opportunityfor you to join our team. Is this role right for me First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with thefull tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for ourcustomers, then you are likely to be a great fit! As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.HOURS OF WORK Monday to Friday 730am - 5pm Saturday 8am to 12noon (every two weeks)RequirementsREQUIRED QUALIFICATIONSWhat will I be doingA Customer Service Advisor is an essential role within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our Customers and thereforeyou play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;Get to know our product lines and services in order to make the most of all customer interactions in line with ourJewson ValuesDevelop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possibleUse our in-housesystems to process customer orders, organise delivery times, and keep customers updated throughout their journeyKeep the branch looking clean and tidy, to make a great first impression on our customersMaintain stock levels, carrying out regular stockcountsMake Health & Safety a priority and demonstrate how you can keep yourself and others safe at workWork with colleagues to suggest opportunities for improvementAre Jewson and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understandthat a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen

Keyskills :
salesretailcustomer service