Jewson Customer Service Advisor - Sales

Job Description

The RoleAtSaint-Gobainwe pride ourselves on beinginnovative,customer focused, agile, open andengaging and entrepreneurial. We arealsoproud to have been named a Top Employer for 5 consecutive years.Ifyourepassionate aboutworking with people,youreableto put your customer first,andyouwant to know what its like to work for a top employer that is working hardto make the world a better home;then pleaseread on to find out more about this exciting opportunity to join us as a Customer Service Advisor -Sales.Youll beworking for Jewsonin North Shields.Jewson is one of more than30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, moneyand hassle. Our Colleagues are critical to our Customers success and you will be working with a team that proactively supports them in every way possible. If you love working with people, youre a good listener and you think you could help our customers feelwelcome, then this could be a great opportunity for you to join our team.*Please be aware this is a part time role working 20 hours per week with the opportunity for over time*Is this role right for meFirst and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.What will I be doingA Customer Service Advisor is an essential role within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our Customers and thereforeyou play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
• Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
• Work with colleagues to suggest opportunities for improvement

About UsAreJewson and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.