Insurance complaints supply chain admin

Job Description

03068 Supply Chain Coordinator Tonbridge £20,000 - £26,000 paJob Title: Supply Chain CoordinatorPay: £20,000 - £26,000 paLocation: Tonbridge Kent TN9 1PPIndustry Sector Insurance procurementType Full Time PermanentDutiesTo help manage and maintain a market leading nationwide network of Mitigation, Building Contractors, Specialist and Contents suppliers. Required to provide administrative support to the Supply Chain Manager and wider Surveying team, acting as an integralmember of the team, and operating across a broad range of tasks both in and out of the office.In conjunction with the Supply Chain Manager (SCM) and Claims Management Team, identify weaknesses in the Building Claims networks (geographical gaps, poor performing suppliers etc.), develop and maintain a plan to rectify identified issues and to actiononce approvedDesign procedures to identify quality prospective suppliers for the networks and manage those prospects from initial point of contact through due diligence and ultimately contract or decline in a timely mannerManage and maintain the supplier information and tracking system. Report any concerns to SCM or the Commercial Director in advance of qualifying supplier requirementsEngage with Supply Chain Administration Team to ensure supply chain is fit for purpose and meeting KPIsEnsure that external suppliers attend the Claims Philosophy, Policy Application, use of software and Health & Safety compliance training programmeDeal with escalated claim issues (via Claims Management Team) that arise due to failures of: any network suppliers in your careMaintain and develop a suite of MI reports to monitor the performance of all network ContractorsIn conjunction with SCM (and where applicable, members of the Claims Management Team) develop and manage the network of Buildings related suppliers through regular meetings. The key focus being the management of each supplier to deliver market-leading resultsfor claims cost control and customer serviceAttend contractor / supplier meetings relating to new and renewing contractsInvestigate and resolve customer complaints relating to alleged shortfalls in the quality of services (workmanship or other) from a network contractor or preferred Buildings supplier. This may necessitate visits to customers properties with all interestedparties presentSupport and assist the Supply Chain Administration Team during holiday and surge periods as requiredManage own diary, arrange customer site visit appointments and hotel accommodation for travel where applicableTo undertake any individual or team task or activity reasonably requested and in line with the company valuesIdeal experienceFull driving licence with no more than 3 pointsExcellent knowledge of the Home Insurance claims process with previous experience of working in the Home insurance industryProven capability of negotiation and dispute resolutionPrevious experience of managing a network supply chain or similar roleDemonstrable understanding of the customer service provisionMust have excellent knowledge of Microsoft office products

Keyskills :
Customer ComplaintsInsuranceSupply Chain