Claims Journey Auditor

Job Location	Tonbridge
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Join An Outstanding Team as a Claims Journey Auditor!Are you passionate about maintaining high-quality standards and enhancing customer experiencesTN Recruits Temps are collaborating with a reliable and customer-focused company nestled in Tonbridge, in their search for driven and talented professionals to join their dynamic team.What Theyre Looking For:

Helpfulness and a dedication to elevating quality standards in technical accuracy and customer service
High energy levels and a positive approach
A team player with enthusiasm for meeting targets
Empathy, understanding, confidence, and a professional attitude

Your Role:As a Claims Journey Auditor, youll be pivotal in developing and executing the company’s Claims Journey Audit program and processes. Your responsibilities will include:

Reviewing randomly selected claims thoroughly, providing feedback directly to agents, the Head of Claims, Business Improvement Team, and SMT
Assessing and scoring claims handling and customer journey by reviewing claims, call recordings, and portal messages
Collaborating with various teams to propose and implement design improvements
Developing reporting formats for external parties and creating a monthly MI report based on audit findings
Enhancing the company’s Audit capability across all claim perils
Managing monthly Claims Journey Audits, offering immediate feedback to the SMT and presenting full results at month-end
Contributing to overall business development, including client interactions and meetings

Requirements:

5-10 years in insurance claims handling or claims supervisory roles
Profound knowledge of Household Policy Structure, covers, and £limits/excesses
Essential familiarity with personal injury within a motor insurance background

Location, Salary & Hours:

Location: Tonbridge
Salary: Up to £31,860
Hours: Full-time

Join Them in Shaping Excellence:If youre ready to leverage your expertise to drive quality improvements and positively impact their customers journey, they invite you to be a part of their team. Apply now to Melissa at TN Recruits Temps to contribute to their commitment to exceptional service and continuous improvement!In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

APPLY NOW