Product Aftercare Specialist

Job Location	Tinsley
Education	Not Mentioned
Salary	25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

£25,000 pa
Based in Sheffield
Hybrid Working
Excellent Company Benefits
Fantastic Working Culture
Training Programme

OUR CLIENTOur client is a market leader in providing innovative/solution driven software to some of the biggest names in the fleet industry. This is a company that has fully embraced changes and has in fact led the way in terms of developing technological advanceswhich now support those who operate within this sector. As a result, our client is one of the most respected and fast-growing companies in their field and due to their continued growth, can now offer a fantastic opportunity for a Product Aftercare Specialistto join their operational team.THE OPPORTUNITYIn this role, the successful candidate will be responsible for proactively managing all customer accounts following their initial onboarding. You will build successful relationships with customers and ensure that they can successfully adopt our clientsproduct in line with business processes. This position will form part of our clients Product Aftercare team and will work in collaboration with various internal and external stakeholders. Through this, you will be required to nurture client accounts and increasecustomers product knowledge, whilst demonstrating fantastic fleet/automotive industry knowledge of your own and possessing the ability to resolve multiple on-going issues.Your key responsibilities will include:

Proactively managing customer accounts to ensure successful adoption of our clients product.
Continuing to manage the process of successfully onboarding new customers throughout their early life cycle after handover from the implementation team.
The organisation of data collection, cleansing & testing prior to importing this data.
Assessing the customers intended use of the product whilst managing and creating action plans to improve usage and understanding.
Developing meaningful relationships with customers and nurturing trust throughout their journey.
Being a product expert in all areas to enable the support of the customer base.
Providing excellent customer support throughout the customer journey.
Working collaboratively with the training team to identify potential training opportunities.
Gathering feedback items and highlighting to the Product Aftercare Manager.

SKILLS AND REQUIREMENTS

Excellent verbal and written communication skills.
Experience within the fleet/transport industry would be desirable but not essential.
Proven technical, problem solving and troubleshooting ability.
Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
Excellent organisational and time management skills, the ability to prioritise workload, whilst working autonomously.
Highly IT literate (CRM/Microsoft Excel/Databases/O365) -
The ability to deal with stakeholders at all levels is extremely important.
Excellent time management skills and the ability to prioritise workload.

This is an exciting and varied role that can offer the perfect opportunity for someone who has previously worked within the fleet or transport industry in a Fleet Administrator/Coordinator role or similar that is now looking to advance their career intothe tech world. If you feel you are suitable, please apply today by submitting your CV, or if you would like to discuss this opportunity further, please contact Jonny McPartland directly on the numbers listed on our website: wearemarmion.com.Thank you for taking an interest in the role advertised. Wed like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that theCV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.

Keyskills :
Communication SkillsMicrosoft ExcelOrganisational Skills

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