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Customer Support Advisor

Marmion
Job LocationTinsley
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Support Advisor

  • £22,000 pa
  • Based in Sheffield
  • Hybrid Working
  • Excellent Company Benefits
  • Fantastic Working Culture
  • Training Programme
Are you passionate about providing exceptional customer serviceAre you an enthusiastic individual with strong communication skillsAre you driven to succeed and eager to build a career within Customer Service or TechIf so, then we have an exciting opportunity available!We would love to hear from candidates who can demonstrate the following attributes:
  • Fantastic communication skills, especially over the phone.
  • Proven experience in a customer service role.
  • A passion for always providing exceptional customer service.
  • Highly IT literate with the ability to troubleshoot and problem solve.
  • The ability to deal with stakeholders at all levels is extremely important.
  • Excellent problem-solving and troubleshooting skills.
  • An understanding of various operating systems and browsers.
  • The ability to prioritise own workload, and to multitask effectively.
  • Previous experience in a software customer support role would be desirable but is not essential.
Your key responsibilities will include:
  • Assisting clients with the resolution of any technical issues via telephone, email, and live web chat within a reasonable response time.
  • Logging of all communications and client support cases via an internal CRM system.
  • Assisting with client adoption and education - advising on product functionality.
  • Passing any client feedback onto the development team.
  • Assisting with internal and external projects.
  • Data preparation and verification for importing/exporting between systems.
  • Product testing against specification
This is an exciting opportunity for an individual who is passionate about providing excellent customer service and has solid problem-solving abilities to join our clients customer support team. Our client has a commitment to the delivery of exceptionalcustomer experience so the ability to learn quickly about their products and business will be very important. You will have a natural aptitude when it comes to identifying problems and will be a solid trouble-shooter, with an ability to quickly build excellentrelationships with your customers. Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledgethey are keen to share.This is a great role for individuals who have developed experience in a similar customer facing telephone-based environment, such as a contact centre or customer support role. If you are a confident communicator and have a passion for troubleshootingand resolving issues, then please apply today by submitting your CV, or to discuss the opportunity further, please contact Jonny McPartland or Julian Williams on the numbers listed on our website: wearemarmion.comThank you for taking an interest in the role advertised. Wed like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that theCV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.

Keyskills :
Communication SkillsCustomer ExperienceCustomer ServiceOperating SystemsTroubleshooting

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