Customer Service Advisor

Job Location	Thornbury, Bristol
Education	Not Mentioned
Salary	21,590 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Red is excited to be recruiting Customer Service Advisors to join one of the largest and best-known workwear companies established in the 1850s. This position is located in Thornbury and contains many benefits including a salary progression scheme and earlyfinishes on Fridays.Benefits and Package for a Customer Service Advisor:

Salary: £21,590 per annum
Hours: Monday - Friday, hours between 8am - 5.30pm
Contract: 37.5 hours per week, permanent
Location: Thornbury
2pm finish on Fridays (1 in 4 Fridays will be a full shift)
Defined salary increase when KPIs are met and clear progression scheme
Company pension scheme
On-site training
Free parking
Hybrid working options after training (3 days at home, 2 days in the office)

Key Responsibilities of a Customer Service Advisor:

Using omnichannel such as webchat, voice calls and emails, respond to inbound calls
Responding proactively to achieve first contact resolution of all enquiries
Understanding the wider company sale strategy to recognise sales leads
Using product knowledge to identify and support the right uniform solution for the customer
Establishing and building effective working relationships with both internal and external customers

Key Skills and Experience of a Customer Service Advisor:

Excellent communication skills, both verbal and written are required
Computer literate with confident systems knowledge including Microsoft Outlook, Excel and CRM systems
Attention to detail and accurate data entry is required
Ability to work independently and within a team
Strong organisational skills, including the ability to prioritise tasks well

If you are interested in this position, please apply now!Red Recruitment (Agency)

Keyskills :
Call CentreCustomer Service Advisor

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