Customer Service Advisor

Job Location	Thornbury, Bristol
Education	Not Mentioned
Salary	20,000 - 22,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Working for a lovely company based in Thornbury. This is a full time role working Hours: 37.5 (8:00 -18:00 rota) hours per week.You will be responsible for both order processing and responding to order queries however our customers choose to contact us. A self-motivated and enthusiastic individual your role will be to provide an outstanding level of customer service by identifyingthe customer needs and providing the best customer experience for each enquiry whilst maximising revenue at every opportunity.Key Responsibilities Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service to deliver the teams KPIs. Understand the customer needs to identify opportunities to add value to the interaction. Understand the wider company sales strategy to recognise sales leads and escalate as appropriate to support business and the teams objectives and targets. Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills. Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager Use product knowledge to identify and support the right solution for the customer Work as part of the team to meet customer delivery expectations (on time in full) Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures Process orders accurately and securely To be flexible and adaptable, supporting continuous process improvement that ensures a first class service Any other duties which may reasonably be requested from time to timeSkills, Competencies and Qualifications Proven customer service experience is essential Excellent communications skills both verbal and written Demonstrable sales skills including switch and ad selling Commercial awareness to support business focussed decision making Proactive, problem solver Numeracy Organisational skills, including prioritisation that enables the business to meet its SLAs Proven ability to build rapport with customers and ability to confidently manage challenging scenarios through varied media channels i.e. phone and e-mail and web chat Aptitude to learn Attention to detail and accurate data entry Computer literate with confident systems knowledge including Microsoft Outlook and Excel Team player supporting the delivery of the Customer Service targets and development of colleagues

APPLY NOW