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Vehicle Fleet Account Manager

Copperfield Recruitment Ltd
Job LocationThames Ditton
EducationNot Mentioned
Salary£37,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Account Manager - Motor/Fleet IndustryCandidates must have industry experience (Motor/Fleet) and strong team managment experience.To be accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts. To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management. To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.

  • To manage and control the day-to-day service delivery attributable to a portfolio of outsourced fleet management and leasing contracts;
  • To provide support and advise the account management team in delivering the services to the client base;
  • To cultivate multiple relationships within client organisations with decision makers and influencers at senior, board level through to the driver level;
  • To manage the production and delivery of comprehensive fleet management reports and contract performance data and review meetings to the client base;
  • To proactively advise and communicate with each client on areas of fleet management best practices including cost reduction and fleet availability;
  • To identify, evaluate and implement opportunities for service delivery improvements into the client base;
  • To utilise the support of the wider business departments in optimising high levels of service delivery to the client base;
  • To maximise contract revenues and margins within the existing scope of services provided to each client;
  • To be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio;
  • To identify, promote and close opportunities for maximising profitability via the provision of additional services and products into the client base;
  • To forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management
    • Person Specification
  • Extensive experience of team leadership and management: a team leader and team builder; a self- starter and an energetic driver for performance and results. Able to engender and sustain a ‘can do’ mentality
  • High level of the Motor Industry/Fleet sector, industry and product knowledge
  • Well-developed commercial abilities enabling effective tender preparation, submission and contract negotiation
  • Ability to deliver high levels of customer service and client satisfaction whilst managing client expectation
  • Proven substantial experience of working at a strategic level on complex issues
  • Extensive presentation capability to both internal and external audiences.
  • Capable of making effective business decisions taking into account the needs of the situation, priorities, constraints and availability of relevant information.
  • To have a strong commercial acumen to ensure business focus
  • Effective communicator both orally and in writing. Equally effective at ‘shop-floor’ and ‘boardroom’ level. A good listener who can respond sensitively to needs and concerns, and engenders trust and who possess high levels of gravitas
  • Ability to negotiate, persuade and influence stakeholders to gain buy in and support at all levels
  • A self starter with an entrepreneurial spirit who will challenge the status quo whilst employing a considered approach
  • The ability to work both autonomously and as part of a team successfully
  • Detailed account and contract management experience within the fleet sector including complex and large fleet services contracts
  • Ability to interpret, extractmanipulate and analyse complex data accurately. Identifying issues and presenting potential solutions
    • Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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