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Customer Service Advisor

Job LocationThames Ditton
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you passionate about providing excellent Customer Service.Would you be interested in working for a globally recognised brandPerhaps you pride yourself on your ability to solve problems and build relationships and are looking to develop your skills in a new and encouraging environmentIf you are great with customers, it doesnt matter if youve worked in Hospitality, Retail, B2B, B2C Customer Service/Sales, if you have the right attitude then this could be ideal for this role!Job Title: Customer Service AdvisorJob Type: Full-Time Permanent - Office basedSalary: 26k + annual bonusLocation: Thames DittonHours: Monday - Friday 37.5 per weekAs a Customer Service Advisor you will be responsible for:

  • Answering a high volume of inbound customer calls
  • Processing incoming orders and dealing with all general email enquiries
  • Working alongside head office and other key internal stakeholders to provide outstanding levels of customer service
  • Developing technical product knowledge in order to provide detailed customer support and handle fault resolution
  • Working with in house systems including SAP to accurately store information
  • Providing aftersales support and identifying spare parts
Desirable Skills
  • Good attitude and people skills
  • Attention to detail
  • Experience in working within a busy Customer Service role
  • Problem solving skills
  • Previous experience in working with CRM systems, or strong systems skills
  • Interest in understanding and working with a range of technical products

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