Director of Operations

Job Description

The Organisation:Zoe’s place is a truly inspiring UK charity which supports children under 5 and their families through the most difficult and heartbreaking of situations. With home from home style hospices in Middlesbrough, Liverpool and Coventry, Zoe’s place offers 24-7respite and support to those children and their families living with life-limiting or life-ending illnesses through clinical care, overnight stays in bespoke care suites, therapy, counselling, and bereavement support.Funded primarily through fundraising and donations, Zoes Place is a superbly managed organisation which prides itself on ensuring that the care and support functions receive the highest levels of funding. The charity is governed by an experienced board oftrustees and has 120 employees across the three sites, the majority of which are in the clinical care team. Outside of the clinical care team there are regional marketers and fundraisers, with central head of departments.When meeting the team at Zoe’s place you will be moved by their care and dedication to their cause, but also their positivity, focus, togetherness, and can-do mentality. They truly are an inspirational group of people.The Opportunity:Nigel Wright Recruitment are honoured to be exclusively partnering with Zoes Place in their search for a Director of Operations to join their highly skilled team, supporting the board of trustees and the CEO in the day to day operational and commercial managementof the charity. There is also a succession plan for the Director of Operations to eventually move into the position of CEO in future.

• Lead and manage the non-clinical senior management team (Fundraising/Marketing/Estates) to achieve performance goals and operational plans
• Create strategic plans to maximise efficiency and income generation, as well as charity growth
• Develop, implement, and monitor day-to-day operational activity/events to ensure progress goals and achievement of key objectives
• Maximise income and efficiencies without impacting care
• Work closely with Finance Director on budgetary plans
• Work collaboratively with all department heads
• Be accountable to the board of trustees

Person Specification:

• An engaging personality that the internal and external stakeholders of Zoe’s Place will naturally want to engage with
• Well organised and articulate with the ability to blend motivating, empathising and driving performance
• A fundraising/charity, or hospice background would be of interest, but culture fit is more important
• Overall strong commercial / leadership / business acumen with a passion for the cause of Zoe’s Place
• A strong understanding of how to review financial reports and P&Ls
• Strong commercial negotiation skills
• Experience in a smaller, agile organisation where there are not huge support resources is important
• Experience in a larger business is fine providing there is evidence of transitioning into a smaller organisation
• Problem solver/self-starter
• Degree educated or equivalent in a business or related field would be advantageous to complement work experience
• Willing to travel across three locations as required with main base in Middlesbrough

A naturally inspirational leadership style that people will commit to “following on the journey”Other Information:

• Salary will be disclosed on application
• 28 days holiday + public holidays
• Employee benefits package

Nigel Wright Recruitment is working exclusively on this search and as such, any direct third party supplied or referred applicants/CVs will be forwarded to Nigel Wright for consideration as part of our process.