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Job Location | Team Valley |
Education | Not Mentioned |
Salary | 25,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
About the roleDo you have hands on experience working within IT SupportDo you want to work for one of the UKs leading hybrid cloud specialists, providing trusted cloud, colocation and networking services with a core focus on security, resilience and connectivity. We have c340 employees based in our offices in London, Maidenhead,Manchester, Newcastle and Edinburgh.If a great team culture, real focus on well-being and a desire to work for a supportive company that cares about its people is up there with training and career development - then this role is for you.The Monitoring Analyst works within the 24x7 Monitoring team. The role is responsible for monitoring a wide range of the clients services, acting to prioritise and resolve alert tickets created within their ITSM ticketing system based on defined procedures.You will work closely with the Service Desks and Customer Support teams to continually improve ticket response, resolution and service availability.Key Responsibilities: