IT Support Analyst

Job Location	Taylor Business Park, Risley
Education	Not Mentioned
Salary	23,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Role: ITSupport Analyst
Salary:£23k + Annual bonus
Contract:Permanent
Location:Warrington

Aleading distributor of fuels and lubricantsin theis looking to take on a experienced and dynamic ITSupport Analystwhere you will be working as part of theWarrington based IT team. You will act as on-site front linesupport for business users and visitors requiring IT assistance, ensuring that every contact is logged, resolved or escalated to the appropriate team for resolutionAs a IT Support Analystyou will be expected to log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the users so thatthey are informed of task progress including closure of raised tickets.What are they looking for

A good technical understanding of computers, networks and communication systems
Good understanding of 1st line/2nd line IT Support
PC and network fault-finding skills
Knowledge of Windows 10
Previous use and understanding of applications such as Active Directory, remote support tools such as Quick Assist and TeamViewer and Exchange Admin portals
Excellent MS Office skills

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