Customer Service Advisor

Job Location	Talke
Education	Not Mentioned
Salary	20,592 - 21,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

CUSTOMER SERVICE ADVISORTALKE - £20592 (Rising to £21000 after 6 months)Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this isthe perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow andgain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES

Dealing with high volume incoming calls
Resolving customer issues in a timely manner
Liaise with external contractors to arrange and manager resolutions to the queries raised
Dealing with a variety of questions and queries
Promoting the benefits of using the services the company provides
Assisting with contract renewals and retaining customers
Dealing with complaints
Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

Excellent communication skills
Ideally experienced dealing with customers on the telephone
Passionate about helping people
Team player
Able to work in a fast-paced environment
Excellent PC skills
Problem solver
Patient
Able to work under pressure

PACKAGE AND BENEFITS

Week One Shifts: 8am-4.30pm
Week Two Shifts: 10am-7pm
Working 2 Saturdays (9am-5pm) with a day off in lieu
20 days holiday plus Bank Holidays
Onsite Parking
£20,592.00 rising to £21,192.00 after 6 months
Fantastic opportunity to build a career
Recreational break out rooms
Excellent ongoing training and support
Fun days and events
Feel valued everyday
Recognition awards

Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISORTALKE£20592.00 (Rising to £21000 after 6 months)

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