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IT Technician

Venn Group
Job LocationSwillington
EducationNot Mentioned
Salary24,000 - 25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT TechnicianLeeds (Position Fully On Site)Ref: BHC/56457886Venn Groups Yorkshire IT team are recruiting for experienced It Technician. The positions is fully on site and would require travel around several sites in West Yorkshire.Location: Leeds- On Site (Candidate must have access to their own car)Rate: £25.500 Per Year Start:ImmediateDay to day duties:

  • The successful candidate will join a technical IT team and assist customers with all IT support related issues
  • Experience of providing IT support in an enterprise environment
  • Remote support & desktop support
  • Printer fixes and image-rebuilds of Mobile Devices, PCs and laptops
  • Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
  • Monitor IT Support voice mailbox
  • Prioritise incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue
  • The opportunity to learn and support current technology
  • Answer IT Support calls in a polite and professional manner and respond to support queries submitted by email and other means within Service Level agreements
  • Support the IT Team Leader to ensure high levels of customer service are always achieved
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Responsible for incident and problem management
  • Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
  • Windows 10, Office 365, Active Directory, Azure platforms, SCCM, Microsoft packages
To apply for this role or to find out about other IT jobs, please contact Jack Metcalf on or email with an up to date CVVenn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates

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