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| Job Location | Studley |
| Education | Not Mentioned |
| Salary | £37,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Technical Support Team Lead - 24/7StudleyWe are looking for an Technical Support Team Lead with strong Windows server support experience and team/people management experience to join the 24/7 support team in our Service Management Centre, based in Studley.Please note that this is a shift based position working a four on four off shift pattern, which will mean a mixture of day and night shifts. Ideally we are looking for people who have worked a shift pattern before, although this doesn’t necessarily need to have been in an IT role.Six Degrees is a cloud-led managed service provider. We work as a collaborative technology partner to businesses making a digital transformation. Our Service Management Centre sits at the core of our managed service offering, delivering technical support and solutions for some of our key clients round the clock. This is a great opportunity to join a team that pride themselves on delivering both a high level of technical expertise and brilliant customer service.The core focus of this role will be to take ownership and successfully resolve complex technical incidents and requests logged by clients. This will mean investigating issues, troubleshooting and providing solutions, while working in a fast paced environment, and keeping the customer updated at all times. You will also get involved in supporting the underlying infrastructure, and in performing root cause and trend analysis to facilitate proactive incident prevention.To be considered for this role you must have a proven track record of professional experience providing technical support at a second line level (although if you have exposure to third line that would be a bonus) and experience of leading/managing teams. Experience working in a datacentre / NOC environment would be beneficial, as would experience working in a shift based environment. Technically, we are looking for the following;