Licencing Administration / Admin Officer

Job Location	Stratford, London
Education	Not Mentioned
Salary	14.72 per hour, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Fantastic opportunity for a Licensing Administrator!Role Overview:To provide effective and efficient administration support for taxi and private hire driver, operator and vehicle licensing functions within the department.Key Information:

Hourly Rate: £14.72 PAYE
Location: Stratford (Fully office based)
Start Date: ASAP
Hours: Full Time
Contract Duration: 6 -12 months (view to extend)

Role Overview:

Delivery of appropriate business support processes within the relevant licensing team. For example, opening, logging and scanning post received by the customer contract centre and allocating the correspondence to the correct team within the licensing team.Also, the accurate recording and processing of enquiries and complaints received through all channels.
Providing efficient and effective responses to telephone enquiries through an organised rota within the customer contact centre ensuring all customer calls are answered and dealt with professionally and in a timely manner.
Processing and checking new and renewal licence applications in accordance with defined criteria, including the accurate processing of payments in a secure manner, ensuring that all required documentation complies with specified, legal requirements andthat customers are kept informed of the progress of their application
Additional duties as defined by the licensing Team Leaders, the Licensing Managers or Head of Licensing.

Key skills: An ability to communicate clearly and concisely, both verbally and in writing with excellent interpersonal skills An ability to plan, organise and prioritise work to meet deadlines and targets under own initiative The ability to show discretion when dealing with sensitive or confidential information An ability to acquire and keep up to date with specialist knowledge A flexible approach to working practices and the ability to work under pressure

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