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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Our Client is looking for a Webchat Sales Advisor - Blended Working From Contact Centre.They communicate with their customers in a way that works for them. Youll work in a vibrant, fun culture with a strong focus on customer experience and helping build a better digital future for everyoneWhat will you be doingAs a Webchat Sales Advisor you would be responsible for identifying new & existing customer needs and determining appropriate actions for resolution, delivering commercial KPIs within our TSAR estate and increasing their digital presence. Approaching everyinteraction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs. Growing and expanding their customer base.Who are they looking forYou will be playing a crucial role within the Retention team so they need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced role so resilience is key - being ableto bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isnt essential as sales skills can be taught in role.Role Accountabilities;Building rapport through an online conversation platform whilst ensuring security compliance is metFinding product solutions based on establishing customer needs; achieving key KPIsOffering outstanding service to drive great customer satisfaction shown in CSAT measureUtilize tools and processes (including prepared responses) appropriately.Strive to meet defined metrics for productivity, quality, and customer experience.Always act with good conduct, ensuring their customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.Undertake regular learning and development and align with company and FCA requirementsAdhere to company and regulatory policies and guideline at all timesPartaking in their security vetting process whenever requiredWhats in it for youAn excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. They offer an extensive and flexible benefits package that can be tailored to suit you and your family. From theirmarket-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes.They are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Keyskills :
Background ChecksCommunication SkillsInterpersonal SkillsOrganisational SkillsSecurity Compliance