VW Service Advisor

Job Description

Our client is an approved Volkswagen dealership located in Stoke on Trent and is on the lookout for a dedicated and knowledgeable Commercial Vehicle Service Advisor. As our new Service Advisor, you will join our friendly team which will see you working the following shifts which equates to 42 hours per week within our approved Volkswagen dealership.Week 1 Monday to Friday 7.00am - 16.00pm & Saturday 08.00am 12.00pmWeek 2 Monday to Friday 09.00am - 18.00pmThe benefits on offer -

• A pension that pays- Auto enrolment pension scheme through salary sacrifice to ensure you get the most out of your hard-earned money.

• BUPA Medical Insurance - ensuring you and your loved ones are covered we offer a discounted scheme for all our colleagues

• Life Assurance 2 x salary- we give you the peace of mind when you need it most
• Vehicle purchase discount- Our sister Company Pentagon Motor Group provide colleague and family discount to all colleagues.

• Employee Discounts with the Network Benefits - fantastic deals and discounts on a wide range of products and services available to all colleagues.

• Employee Assistance Programme - We take colleague wellbeing seriously, we offer a free programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.

• Colleague Introduction Award - recommend somebody for a role you could earn up to £2000 once theyre fully on-board with us

• Holiday allowance rising with length of service - We reward long service with extra holiday

• Great career development -we pride ourselves on offering internal and external training and development opportunities along with a realistic career pathway for each member of our team through our People Partnership Initiatives.

• Onsite Mental Health First Aiders -We understand mental health is not always easily spoken about which is why we have adopted various methods to support colleagues including onsite mental health first aiders, mental health awarenesscampaigns and a mental health text number should you require support but not feel ready to discuss in person. All our managers are also mental health aware trained.

• Being Brilliant Awards - We believe Together We Make A Difference and like to reward and recognise all colleagues who go the extra mile.

• Engagement & Charity - You will have the opportunity to participate in charity events to raise funds for our charities of choice, we also hold regular engagement events for all colleagues to enjoy their time with us.

We require an experienced Service Advisor who can provide a thorough service to our customers to ensure our automotive customers vehicles are back on road within the shortest time possible. We are looking for you to be able to demonstrate

• Experience working with Commercial Vehicles
• Minimum 1 years experience
• Display a high level of customer service
• IT Literacy
• Brilliant levels of communication written or verbal
• Enthusiastic, Team Player, Flexible.
• Full clean driving license
• VAG training/experience desirable
• Workshop loading/control experience desirable

Main duties will be:

1. Providing exceptional customer service using various forms of communication for example in person, phone, or email.
2. Assist with the daily planning of vehicles in the workshop ensuring full utilisation of time available.
3. Updating customers on their vehicle progress whilst in our workshop
4. Scheduling services required for customers.
5. Dealing with customer queries.
6. Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running
7. To understand key performance targets and support your colleagues and team to achieve them
8. To embrace all opportunities of learning and developing alongside some of our Brilliant fully skilled Service Advisors.
9. To attend recognised courses of instruction and achieve the correct pass mark for each course.
10. To respect the property of the Company and any property for which the Company is responsible, or which is in their care.
11. To assist with general housekeeping duties required within the service reception area.

Salary discussed upon application.

Keyskills :
Volkswagen Service Advisor