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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 21,000 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Interviewing now for 20th Feb & 6th March starts. Are you a customer driven candidate that thrives in a fast-paced customer service environment and want to build a career where you will be trained & developed to achieve your potential Weare looking for Trainee Customer Service Collections Advisors to join a market leading business in Stoke on Trent.You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.We will offer excellent benefits including a employees bonus scheme after, life assurance, casual dress code,& a range of other employee perks. Fantastic training, Permanent roles, Progression & a competitive starting salary of £21000 plus quarterlybonus making an earning potential of 23400 per annum, we can also offer a 4 day working week.Responsibilities include: Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments Ensuring the system is accurately updated after each call Discussing debt resolutions and affordable options with customers and setting up payment plans and direct debits Processing payments Ensure the company bad debt policy is followed and reported accordingly Delivering excellent service and supporting customers by showing empathy during difficult times Achieve individual and team KPIs Liaise and communicate with the relevant departments regarding the customers journeySkills required: Proven experience working in a fast paced customer driven role Work well under pressure and towards targets Resilient and confident negotiating with customers regarding their paymentsStart dates 20th Feb & 6th MarchBenefits:
Keyskills :
Call CentreCollectionsCustomer ServiceDebtCustomer Driven