Technical Architect

Job Description

Excellent new role created for an expanding team due to company growth.Further professional development is encouraged and professional accreditations are paid for.The Technical Architect will play a key role in the design, implementation and support of innovative, accreditable, cost efficient and profitable solutions.The role encompasses the following key areas to meet the Companys strategic objectives:Designs: Responsible for the design and development of new company products, documenting high level designs (HLD) using a number of varying technologies including the use of traditional technologies, hyperconverged infrastructure solutions, build scriptsand maintenance processes. Handover of design artefacts to other design colleagues to facilitate LLDs and delivery activity.System Installation: Quality assurance of LLDs and installation guides to ensure the delivered solutions align to the HLD.Research & Development: Responsible for the research and development of new technologies to facilitate the delivery of our product strategy roadmap.Systems Maintenance: Fourth line support - IT Service, support and administration of the companys service offerings, liaising with all support teams, outsourced service delivery partners and suppliers to maintain the service to or above contracted SLAsand Target KPIs.Overview of Responsibilities:Design Support:Manage the design process, including participating in reviews, and documenting relevant inputs.Manage the development, evaluation and implementation of the Companys Technology RoadmapProduce all design documentation where appropriate. Including handover to Service Operations for build and support activities.System Installation:Ensure all appropriate installation documentation is produced and aligns to the HLD.Manage the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces.Test & Development:Conduct research into products and solutions.Building and integrating appropriate prototypes and technology demonstrators.Support the development of build and test facilities.Systems Maintenance:Act as a service subject matter expert and respond where appropriate to escalated incidents, problems and change requests to ensure the timely update of the companys Service Management ticketing system.Skills and QualificationsA good technical knowledge and experience of most of the following:Hardware

• Recent experience of designing and delivering solutions using traditional infrastructure components (Compute/ Storage/ Networking).
• Knowledge of HCI technologies would be an advantage.
• Networking (Switching, Routing, physical and virtual etc.)
• Security (Firewalls, IDS etc.)
• Storage (iSCSI, Fibre Channel etc.)

Server

• OS (Windows Server 2012 upto 2019, CentOS & Linux in general)
• Applications & Services (Active Directory, Messaging & Collaborative Software)

Software

• Backup/Restore Software
• Systems Management Tools (AD, WSUS etc.)
• Configuration Databases
• Antivirus

Virtualisation

• Desktop
• Server
• VDI/ RDP (VMWare / CITRIX)

Security

• Virtual Private Networks
• System audit and analysis

Product

• Windows Server
• Exchange Server
• SQL Server
• VMware Cloud Services (incl. VDI)
• Mobile Device Management (Eg In-tune)
• Networking (Dell/Cisco)
• Backup and/or Storage
• Enterprise Antivirus (preferably McAfee)
• Multi-Factor Authentication (Eg RSA SecurID)
• Firewalls (Palo-Alto)
• Cyber Security
• Unix Server Administrator
• Cloud Technologies - Azure/ AWS
• Containerisation/ Kubernetes/ Openshift/ Docker

Skills and ExperienceMinimum of 12 months experience in delivering complex technology projects.Minimum of 3 years experience of build, test and implementation of systems, along with 3rd line operational support.An awareness of ITIL best practice.QualitiesAbility to establish and develop a new role as part of a small team within a rapidly evolving organisation.A commitment to continually developing technical skills.Initiative and pro-activity, matched by an ability to be a strong member of a team.Good communication skills with the ability to influence and negotiate both internally and externally.Willingness to work flexibly in response to changing organisational requirements.