Sportsbook Content Executive

Job Description

Sportsbook Content Executive (Newcastle-under-Lyme)The role will be working 37.5 hours a week with days that will be rotating and are dictated by the events calendar.The RoleWe have an exciting new opportunity to join our brand-new Sportsbook ventures. As a Sportsbook Content Executive, you will be part of a dedicated team based in our Newcastle-Under-Lyme office. Reporting into the Sportsbook Content Team Leader, you will work closely with our Sportsbook Ops, Customer Analysis, Customer Support, Marketing and 3rd Party Trading teams as well as other key departments throughout the business to execute the overall Sportsbook content strategy in accordance with pre-set policies and procedures and deliver a first class betting experience for our customers.Key Responsibilities• Work closely with the Customer Support team based in Newcastle-Under-Lyme to ensure the timely management of queries across social and other channels• Ensure site content is optimised including checks to make sure display orders, coupons and banners are shown correctly on site for key events and markets.• Managing site Banners to ensure the best customer journey possible.• Contribute towards the improvement of site procedures and the tools which support it.• Execute all promotions and justice payments in a timely fashion, meeting customer demand across all channels. • Create and share detailed content plans with key stakeholders in line with our agreed Content strategy. • Ensure Sportsbook homepages are always managed in real time, ensuring all key events are clearly signposted. • Build and maintain all coupons on site, regularly reviewing performance and benchmark against key competitors.• Carry out daily tasks within the sportsbook CMS, such as config and translations for betting content, including market names, grouping and layout templates.• Ensure all betting rules and terms and conditions are always up to date.• Map video streaming to events to enable our customers to watch live action with Virgin Bet.• Work closely with Marketing teams to deliver key service messages and reactive content to our customers via social media, push notifications and outbound emails. • Support the Casino team with planning and delivering content changes via the CMS. • Help escalate all customer impacting issues, ensuring that the any stakeholders are aware and that any processes are completed to give the player the best outcome possible.• Work closely with the FAQ team within Customer Support to ensure the timely display of any FAQ content that’s required and update Terms and Conditions when required.• Liaise with the Sportsbook Management team with regards any issues and follow up with 3rd Party and internal Web development to ensure resolution.• Follow up all outstanding Zendesk tickets and provide detailed updates and resolutions.•Log all root cause analysis feedback from technical teams and create knowledge base materials for operational teams for future issues.• Continual site reporting, improvement, maintenance and QA.• Record and analyse customer feedback/complaints, working with the wider team to implement any necessary action.• Provide support and assistance to our Customer Analysis Team whenever it may be required.• Support our product team with internal testing requirements.The person we are looking for• Be comfortable working in an exciting fast paced and high stakes environment.• Excellent knowledge of sports and betting products.• Always putting the customer at the forefront of all decisions.• A creative flair and ability to write copy and create content ideas utilising existing templates and guidelines.• Ability to react quickly to live sporting events.• Strong analytical and problem-solving skills.• Experience working within an operating Sportsbook.• Excellent planning and organisational skills.• High attention to detail.• Excellent interpersonal and communication skills.• Willingness to learn and a desire to self-develop.• Proactive in quickly identifying issues and potential solutions.• Able to take direction and learn from others.• Well organised with excellent self-discipline.• Highly collaborative, works well as part of a team and understands the team and business priorities.• Demonstrable ability to work to tight deadlines.• A "can do" approach to your work.What can we offer• Competitive salary• Performance bonus• Childcare Voucher scheme• Private Healthcare scheme• Free on-site parking• Enhanced Maternity/Paternity/Adoption pay• Ride to Work Scheme• Virgin Tribe - access to exclusive Virgin offers and experiences• Life Assurance (x3 salary)• Contributory Pension PlanAbout UsLiveScore Group is home to the world’s largest scores and stats provider, boasting more than 56 million dedicated monthly users, and a sportsbook that truly packs a punch. Delivering live scores, results, tables, news and facts via native apps and an unbeatable website, LiveScore throws the spotlight on football, cricket, tennis, basketball and hockey.Launched in May 2019, Virgin Bet offers daily price boosts and a huge range of markets across all major sports. Delivering unsurpassable user experience, quality customer service and betting choices galore, we have the perfect line-up to disrupt the sportsbook market. From now on, Required skills

Customer Support

Banners

Content Strategy

Root Cause Analysis

Sportsbook

Keyskills :
Banners Root Cause Analysis