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Solution Design & Service Specialist

Vodafone UK
Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Location: Stoke (Blended)Salary: Competitive + Vodafone BenefitsHours: Full time (37.5 hours per week - Mon to Fri)Vodafone UKs blended working approach means youll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our Office in a Box home-workingkit will be available for all who need it during your onboarding journey.Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.This role will provide Pre-Sales Technical Support to a team of SMB & Mid Market Desk Account Managers. The primary focus will be driving the team to support retention of existing converged services and the growth of converged revenue through future opportunity,ensuring the value of the account base is maintained. The Candidate should be comfortable with change and will ensure the customers needs and requirements are a priority at all times.What will you be doing

  • Choose, implement and deliver the best solutions/activities to give the required end results
  • Help to define the standards and procedures around which the SMB team will operate
  • Act as an advocate for solution sales in SMB and across the organization by ensuring proper landscaping, solution knowledge and sales
  • Responsibility for the quality of the tasks you perform
  • Identifying and delivering the best course of action based on analysis of the information given
  • Own self learning and development become and progress through the an accreditation stages as a Converged Technical Support Specialist
Who are we looking for
  • Excellent CXX and communication skills to bring consistent support to the team
  • Outstanding customer engagement skills
  • Ability to multi-task and prioritise
  • Extensive experience of Converged Sales and a willingness to learn
  • An understanding of Unified Communications, Converged, Connectivity, Cloud & Hosting would be of benefit
  • A positive attitude with a pro activate willingness to learn
  • Ability to quickly understand customer needs and to prioritise tasks to ensure customer satisfaction and the maintenance of existing revenues
Worried that you dont meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if youre excited about this rolebut your past experience doesnt align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.Whats in it for youAn excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts,retail vouchers, pension plan and share schemes. Were also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. Were committed to supportingyou throughout every step of your career at Vodafone. Together we canVodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to theAccessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

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