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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 25,000 - 30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: Service Desk Team LeaderLocation: Stoke-On-TrentSalary: £30K DOEOne of the UKs biggest Microsoft Partners is looking to add a Service Desk Team Leader to their already vibrant team in Stoke-On-Trent on a full-time basis. This role will see the individual manage the service desk with ticket queries and support ongoingprojects within the team as well as supporting individuals to grow their skill set. Do you want to work with one of the best MSPs in the Stoke areaBenefits** 28 Days Holiday + Birthday Off + Christmas Shutdown ** Gym Pass ** Fantastic Pension Scheme ** Cycle to work scheme ** Flextime** Paid for CertificationsRole Responsibilities** Lead and manage the Service Desks day-to-day operations.** Provide high-level 2nd line support ** Ensure Service Level Agreements and Key Performance Indicators are being maintained and adhered to** Act as an escalation point for the team ** Provide clear, concise, and relevant communication to the teamSkills** Windows OS / MAC** Windows Server** Office 365** Networking ** MDM** AD / Azure ** Virtual ServersThis role will require you to be from an MSP background, however, will also suit any strong 2nd liner who are looking to take the next steps within their career and join one of the best companies in Staffordshire. Please APPLY NOW for immediate consideration or by sending your cv to jordan . regan @ allegiancetechnology . co . uk