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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk AnalystStoke-on-Trent, Staffordshire£25,000 a yearPermanent (35 hours per week)Our client is looking for a Service Desk Analyst to provide technical support for their Groups ICT systems, giving great customer service and helping everyone to use technology effectively.Job requirements: Providing excellent customer service on the ICT service desk, providing first and second line support Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish Setting up and maintaining mobile equipment Supporting the whole ICT team with administrative duties Providing support and guidance on how to use technology provided to our staffWhat theyre looking for: 2-3 years experience in a customer service role and an ICT support environment Good working knowledge of Microsoft systems Ability to solve problems using own initiative and prioritise work to meet deadlines Great communication skills Someone who is compassionate and supportive and happy to help no matter how big or small the problem isHelp them to make sure everyone in our region has access to a happy home. Apply now!#Working9till5 #NoWeekends #OfficeHours #ICT #ServiceDesk #Analyst #JobsThatGiveBack #Housing #GreatBenefits