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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
The RoleSenior Customer Service Advisor, SalesAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If you want to know what its like to work for a top employerthat is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Senior Customer Service Advisor, Sales at our Jewson branch in Stoke on Trent.Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and is the UKs leading chain of builders merchants. Supplier of building materials & equipment, supplies, tools & timber with 500 branches across the UK. You will be working in a diverseteam in a business that is very varied and fast paced.Is this right for meFirst and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.What will I be doing* You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;* Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values* Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible* Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey* Keep the branch looking clean and tidy, to make a great first impression on our customersMaintain stock levels, carrying out regular stock counts* Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at workWork with colleagues to suggest opportunities for improvement* Providing admin support to the branchAdditional Requirements
Keyskills :
RetailSalesCustomerServiceMerchanting