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Security Administrator

Bouygues UK
Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Bouygues Energies & Services currently has an exciting opportunity for an ARC Administrator to join our Facilities Management team at our office in Stoke-on-Trent. This is a permanent full-time position working 12 hour shifts on a 4 on, 4 off alternatingshift pattern of days followed by nights: 0700 - 1900 and 1900 - 0700.The role:

  • Reporting to the NOC Team Leader
  • To assist with and handle site alarm activations, including CCTV verification and escalation
  • To handle CCTV transmissions under supervision, taking appropriate action where necessary
  • To deal with security alerts and manage them in line with Company procedures
  • Escalate urgent issues to the Team Leader or Security Controllers where necessary
  • Communication with outside bodies such as clients and the emergency services
  • Monitor lone workers within the business through the applications
  • To contribute to incident management command and control logs
  • Assist with covering shifts to ensure continual coverage
  • Work in conjunction with the secure helpdesk
  • To provide a key role in the command and control of incidents maintaining an incident log in any emergency situations
  • Working an alternate 4 on, 4 off shift pattern of days and nights 07:00 to 19:00 and 19:00 to 07:00
The person:
  • Previous experience of working in a security or service desk/control room environment or high-volume call environment is essential
  • Educated to A-level or equivalent
  • Must have a flexible, can-do approach to work and able to work under pressure
  • Must be able to communicate effectively with a diverse range of people, both verbally and in writing
  • Ability to react appropriately under pressure is crucial
  • Excellent working knowledge of Microsoft office 365 packages essential
  • Any experience of using MAXIMO or MUSE would be an advantage, but full training will be given
  • Hold an SIA licence for public space surveillance (PSS CCTV operations) or willingness to complete training
In return, we offer an attractive salary and benefits package, including training opportunities.

Keyskills :
CCTVSecuritySIACall ManagementService desk

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