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Second Line Support - Hybrid

Proactive Appointments
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary22,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Second Line SupportHybrid Our client is looking for a Second Line Support to join their team based near Stoke-On-Trent, on a permanent basis. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates andescalation where a first line fix is not possible. You will provide field-based support at remote sites.You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, 5% bonus, annual leave, life assurance, healthcare cash plan, pension scheme (matched up to 8%) and many, many more perks!Second Line SupportKey Skills:

  • Troubleshooting operating System, Hardware & Application issues on any desktop device
  • Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs
  • Resolving technical issues, updating Status/Workaround/Resolution within our Service Desk system
  • Communicating with users about the status of incidents and problems
  • Deploying new Desktop/Laptops utilising SCCM procedure / deploying mobile devices, T&A devices and printers
  • Desktop configuration and environment management including patching, software upgrades, antivirus, and malware protection
  • Managing shared drives, user access and permissions
  • Working with supplier support contacts to resolve complex technical issues
  • Serve as technical escalation contact for the Service Desk for all related technical incidents or problems
  • Will Participate in the out of hours on-call Rota
  • Active directory/exchange management - Provide on-site support for Dairies and Depots within local region
  • Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers, and other office equipment including patching in new/faulty ports
  • Performing preventative and break/fix maintenance on any Desktop Device
  • Maintaining telephones and troubleshooting basic telephony issues
  • Creating and maintaining user accounts throughout various IT systems including AD user accounts
Second Line SupportHybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisationWe take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

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