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Root Cause Analyst- Customer Experience-Stoke-on-Trent/Flexible

Crimson
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary35,000 - 45,001 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Root Cause Analyst - Customer Experience - Stoke-on-Trent / Flexible Root Cause Analyst required for a leading company based in Stoke-on-Trent to be responsible for managing the Root Cause Resolution Governance framework, liaising with key stakeholders who manage the key Customer feedback processes acrossthe business and Identifing the key issues and themes impacting the Customer from Complaints data and other forms of Customer feedback.The ideal candidate for this role will have worked within a Root Cause Analyst role or similar ( Business Analyst ) position previously and be comfortable challenging the operating model to establish the true root cause of the issues impacting the Customerand propose / recommend business improvements to remediate these issues.Salary - £35,000 -£45,000 per annum depending on experience.This role offers flexible working.Key Skills and Responsibilities

  • Liaise with key business process owners and business partners Regulatory Risk, Conduct Risk and Compliance across the business to share findings and identify business improvement activity to address the root cause
  • Support key stakeholders / process owners to track and assess the results of improvements to ensure the desired outcomes have been met
  • Design, document and maintain concepts, standards, processes and procedures for root cause resolution framework
  • Develop, embed and maintain root cause reporting suite and processes. Track and maintain database of issues, root cause analysis, recommendations and business improvement plans.
  • Strong communications and stakeholder management skills (listening, influencing and persuasiveness able to deal with all levels.
  • Able to manage projects across people, process, technology, governance to meet the business users needs and outcomes.
  • Good knowledge of processes, policies and procedures of the business.
  • Display excellent analytical and an informed, evidence-based approach.
  • Excellent written and verbal communication skills, with the ability to talk to and present to a range of audiences.
  • Strong IT, data and business processes knowledge and skills.
  • Excellent understanding of multiple RCA methodologies.
How to applySend your up-to-date CV to Claire Ingram at Crimson for review.NotesDo you know anyone that might be interested in this role Refer a friend for this role to earn £250 worth of vouchers.Crimson is acting as an employment agency in regard to this vacancy.

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