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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Personal ShopperHanleyTemporary probation period Leading PermanentUpto £22k (+ £600 - £2000 Monthly Commission)Free parkingAccessible locationPrivate medical insuranceWellness programmesCompany pensionEmployee discountThe Hours: Monday to Thursday 10am - 6pm or 11am - 7pmFriday 9am - 5pmEvery other Saturday 9-4 With half a day RDO in the week additional hours paid as overtimeThe Role: Due to expansion we are working in partnership with our successful fine collectables companyWe are looking to recruit for Personal Shoppers, the opportunity offers permanent roles with an excellent environment, ongoing support and trainingOutbound Dialling existing Clients who havent purchased over 6monthsAnswering inbound customer calls within the contact centre during peak seasonsEnsuring all debt is managedRetaining Business to a high qualityThinking outside the box to prevent customers from cancelling ordersProviding first opportunity resolution to customersUpdating and maintaining our customer accounts in accordance with our policies and proceduresManaging customer accounts and building a large client base by effectively using the dialler and leads providedProviding a broad knowledge of products to customersIdentifying opportunities for sales through serviceUtilising negotiation techniques when handling return requestsMulti-tasking calls and administration dutiesUpdating administration sheets in accordance with business requirementsComplying with OFT procedures within call auditsMaking sure, all KPIs are achieved and sales targets are hit not only as an individual but also as a teamSkills and Attributes: Good Communication SkillsExcellent Listening SkillsResults-DrivenAble to Work as a TeamAbility to Work in Fast-Paced EnvironmentAbility to Work Under PressureEfficient in day-to-day rolePolite and professional at all times both with internal and external customersFlexible to change in accordance with the business requirements