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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 24,000 - 27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Mobile Support EngineerMobile Support Engineer, Field Support Engineer, ICT Support, Microsoft, Windows Server 2016, Windows Server 2019, SCCM, Active Directory, Office 365, Apple OS, Google Chrome, Wireless, Backup, MECM, Apple Devices,A Mobile Support Engineer is required by our IT MSP client to cover multiple sites in Stoke. You will be supporting multiple schools on either an Ad-Hoc or scheduled basis to respond to incidents and issues logged by the customer. You will need to have strongcustomer facing and problem-solving skills and you will need to be able to work as part of a regional team delivering excellence in IT support to the Education sectorStoke - covering multiple sites£24,000- 27,000 per annum plus benefitsKey Responsibilities:* Support of all IT related equipment that falls under the managed service contract, this will include management of problems to resolution for ICT end user devices and peripherals including both software & hardware as defined by the service level agreement* Incident Management inc. meeting SLAs and contractual obligations by knowing and understanding the IT service delivery targets for the contract. You will be responsible for the technical progression and resolution of incidents that are allocated to youand you must also ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.* Effective input and contribution to IT related projects both internally and customer based in association with the school requirements.* You will actively participate in team process implementation and continual service improvement, which will include involvement in customer complaints following internal processes and standards in line with best practice to improve customer satisfaction.Key Skills:* Supporting multiple establishments and customers in the field.* Efficient use of communication and collaboration tools, in particular E-mail & MS Teams.* Confident customer engagement.* Proficient in the use of spreadsheets and word processing packages in the production of reports, records & audits.* Awareness of ITIL working best practices.Technical Skills:* Maintenance and Support of Desktop & Mobile Devices inc. Laptops, Chromebooks, and Tablets. Desirable* Peripheral Support inc. Printing, Scanning, Web Cams, Interactive Screens, Projectors and AudioVisual Equipment.* Support & Maintenance of Apple Products inc. iPads, MacBooks, iMACs.* Microsoft Products including Windows 10, Office Applications.* Basic knowledge of Cloud Platforms in particular - O365 & Google Workspace.* Image build and deployment tools.* Server Infrastructure.* Basic knowledge of Wireless systems.* Backup procedures and routines.* Anti-Virus solutions.* Awareness of MIS Solutions.In the first instance please submit your CV