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IT Manager

Your Prime Recruitment
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary£40,000 - £50,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Manager Global Hospitality Software Fantastic Growth & Career Development Salary up to £50,000 + benefits

  • Do you have experience leading Support Desk and Service Delivery teams
  • Are you driven to develop your career into senior management
  • Have you used a number of broad technologies including Ubiquiti and Cisco Meraki
    • Since our clients inception over a decade ago, they have been a market leader with their unique Restaurant and Hospitality solutions across the UK. With over 700 employees over 5 countries, they provide market leading solutions for over 5000+ businesses. This solutions unify order management, customer management, marketing, analytics, and inventory across in-store and online channels.Culture is hugely important to this business and one that encourages individuals to speak their minds and share ideas. They have a strong team that collaborates together to build innovative, smarter and meaningful solutions who also have fun throughout the day. With a customer rating of 9.5% on Trustpilot and Google, you will be joining a business that cares about their solutions, customers, and employees.We are actively seeking a talented IT Operations Manager to be responsible for the definition and management of networking and infrastructure initiatives across the UK and India. You will implement secure LAN, WAN, and VoIP policies and procedures. You will remotely manage 2 teams (Technical Service Desk and Technical Operations) and provide direction for these functions. You will also be responsible for the purchasing of hardware and software equipment and track appropriate budgets. This is a great opportunity for an autonomous ambitious individual to join a fast growing business!Responsibilities - IT Manager
  • Define and manage the overall infrastructure (Data and VoIP)
  • Define and implement LAN, WAN, and VoIP policies and procedures along with manage network security
  • Manage and control Cloud tooling (Ubiquiti and Cisco Meraki)
  • Remotely manage the Technical Service Desk and Technical Operations teams in India
  • Implement SLAs and KPIs for the above teams
  • Purchase equipment and monitor budget spends for both hardware and software
    • Essential Qualifications - IT Manager
  • Previous experience of Cloud Management tools including Ubiquiti and Cisco Meraki
  • Previous experience of manaing Service Delivery and/or Support Desk functions
  • Previous experience of setting up a network and Wi-Fi services from scratch (i.e. call centre network over VoIP as well as LAN/WAN for users)
  • Experience of hardware and software replacement programs (i.e. budget/spend monitor, identify how current spending and future spending)
  • Strong autonomy and ability to work well under pressure
  • Experience of working with off-shore teams in India would be a huge plus
  • Experience of call centres especially VoIP/LAN/WAN within call centres
  • Knowledge and experience of Google Domain (G Suite)
  • Ability to undertake regular travel to India (10 days every 1-2 months)
    • networking / infrastructure / LAN / WAN / VoIP / IT Operations / IT Management / IT Manager / Head of IT

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