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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 18,252 - 28,525 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Inbound Sales AdvisorHanleyTemporary probation period Leading PermanentBasic Salary £18,525 + Commission up to £28,525Free parkingAccessible locationPrivate medical insuranceWellness programmesCompany pensionEmployee discountThe Hours:Monday to Friday 9am - 5pm with half an hours lunch each dayEvery other Saturday 9-4 With half a day RDO in the week additional hours paid as overtimeThe Role:Due to expansion we are working in partnership with our successful fine collectables companyWe are looking to recruit for Personal Shoppers, the opportunity offers permanent roles with an excellent environment, ongoing support and trainingAnswering inbound customer calls within the contact centreProviding first opportunity resolution to customersUpdating and maintaining customer accounts in accordance with policies and proceduresBuilding rapport and longevity with customers by providing excellent customer serviceProviding a broad knowledge of products to customersIdentifying opportunities for sales through serviceUtilising negotiation techniques when handling return requestsMulti-tasking calls and administration dutiesUpdating administration sheets in accordance with business requirementsDealing with Customers queriesAchieving Monthly and daily targets setPromoting and upselling productsIdentifying opportunities for sales through serviceMaking sure, all KPIs are achieved and sales targets are hit not only as an individual but also as a teamSkills and Attributes:Good Communication SkillsExcellent Listening SkillsResults-DrivenAble to Work as a TeamAbility to Work in Fast-Paced EnvironmentAbility to Work Under PressureEfficient in day-to-day rolePolite and professional at all times both with internal and external customersFlexible to change in accordance with the business requirements