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Field Service Engineer

Spacelabs Healthcare
Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

FIELD SERVICE ENGINEER / STOKE - NORTH MIDLANDS / COMPETITIVE PAYA brilliant new opening for a Field Service Engineer to join a world leading organisation, at Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informeddecisions, increase efficiencies, and create a safer environment for patients.Why work at Spacelabs Because lives depend on you!The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. Establish and maintain proper business relationships with customers and peers as well as performingnecessary administrative duties as required and other duties as assignedThe role is to cover the Midlands region with domestic travel to customer sites 70% of the time.Whats on Offer

  • Competitive salary
  • 37.5 Hour week
  • Car Allowance
  • Pension plan
  • Become part of a leading, trusted organisation
Key Responsibilities of the Field Service Engineer:
  • Install new equipment and be able to train customers on its function
  • Carry out planned corrective preventative maintenance repairs, and service, fault find and carry out breakdown repairs.
  • Ensure relevant documentation is fully completed in an accurate and timely manner, including timesheets, work reports, service reports, expense claims and site documentation.
  • Ensure client satisfaction in all aspects of installation, maintenance, and service and to always project a high level of quality customer service.
  • Ordering and managing repair parts cycle times.
  • Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction.
  • Proficiency with installing and troubleshooting software on Windows desktop and server operating systems.
  • Knowledge of Windows Operating Systems, software/hardware installations and troubleshooting
  • Responds to routine enquiries from customers about the technical aspects of the organizations products and services.
  • Identify problem areas, report these back via correct channels, and ensure all relevant documentation is carried out
Skills & Experience Required:
  • ONC or equivalent in electronic/electric engineering
  • Good IT knowledge with basics of networking some SQL knowledge, and experience with web-based (IIS) systems is highly desirable.
  • Excellent attention to detail to diagnose equipment faults accurately
  • Effective and professional communication skills with customers and colleagues
  • Previous experience as a field engineer or similar role
  • An analytical mind, strong problem-solving ability, and excellent attention to detail
  • Experience with medical messaging protocols (HL7 and DICOM)
  • Experience with web-based (IIS) systems is highly desirable.
Ready for the challengeDont let this Field Service Engineer position pass you by! Apply today and we will be in touch.

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