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Job Location | Stoke-on-Trent |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary, full-time |
Who we are:Established in 1880, Provident Financial Group (PFG) is one of the UKs leading suppliers of personal credit products to the non-standard lending market. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments.Provident delivers non-standard lending through our group businesses - Provident Home Credit, Vanquis Bank, Satsuma Loans and Moneybarn.About the role:Please note this is a fixed term contact for 6 months covering the area of Stoke.We are looking for someone to join us on a permanent Full Time basis as a Customer Support Manager who will play a big part in supporting the Customer Experience Managers covering periods of peak trading, annual leave and unforeseen absence, visiting customers in their homes to provide personal loans and collecting repayments.As the role of Customer Support Manager will require face to face customer interaction, the ideal candidate will have excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation whilst embodying our vision and ensuring it is the right and fair outcome for customers.You will be responsible for: