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Customer Support Advisor

LiveScore Group
Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The RoleDo you live and breathe sports Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background Well, if this sounds like you, then this is an incredible opportunityfor a very unique organisation!You need to be flexible on working hours, but you will be well rewarded!With a rapidly growing customer LiveScore is going through another exciting period of growth. This is a fantastic opportunity for a Customer Support Advisor to join what is a fast-growing operator in Europe.There are a number of exciting opportunities to join this extremely successful and dynamic organisation as they look to grow a best in class team. Superb, fun and passionate working environment, coupled with world class technology make this a unique opportunityto join a forward thinking, progressive organisation.Key Responsibilities

  • Respond professionally to a range of live chat queries across multiple customers via our customer service software.
  • Take inbound calls from new and existing customers providing solutions and aiding bet queries.
  • Listen, probe and investigate enquiries to determine the underlying needs of the customer.
  • Communicate in a prompt, thoughtful and clear manner.
  • Address any issues of conflict or complaint.
  • Remain vigilant of any suspicious activity and escalate accordingly.
Key Skills/Experience
  • Previous customer service and problem-solving experience.
  • Previous experience of working within the betting, gaming or sports sector would be an advantage, however, candidates with a genuine interest in sports, betting and gaming will also be considered.
  • Excellent listening skills and the ability to identify the customer issue adapting approach accordingly.
  • Be IT literate with good written communication skills.
  • Flexibility, drive and an enthusiasm to succeed.
The PersonThis role would be well suited to a person who is enthusiastic, empathetic and resilient. LiveScore prides itself as an organisation who ensures that the customers experience is a positive and memorable, and as the first point of contact for our customersthe successful candidate will be responsible for delivering a high-quality service.What we can offer
  • Competitive salary
  • Performance bonus
  • Childcare Voucher scheme
  • Private Healthcare scheme
  • Free on-site parking
  • Enhanced Maternity/Paternity/Adoption pay
  • Ride to Work Scheme
  • Virgin Tribe - access to exclusive Virgin offers and experiences
  • Life Assurance (3x salary)
  • Contributory Pension Plan
About UsWelcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer thanever to the sports they love with our best-in-class products.This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand oursuccessful, privately-owned business.With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Prague, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.

Keyskills :
CallsCustomer ServiceChatIssueSportsbook

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