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Customer Support Advisor

Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The RoleDo you enjoy sports Would you like the opportunity to work with an organisation that encourages you to talk about all things sport and even has live sports events playing in the background Well this is a unique opportunity for a very unique organisation!You need to be flexible on working hours, but you will be well rewarded!With a customer base that continues to expand the business is going through another exciting period of growth. This is a fantastic opportunity for a Customer Service Advisor to join what is fast becoming a leading operator in the UK. There are a number of exciting opportunities to join this extremely successful and dynamic organisation as they look to grow a best in class’ team. Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join a forward thinking, progressive organisation.Key Responsibilities

  • Respond professionally to a range of live chat queries across multiple customers via our customer service software
  • Take inbound calls from new and existing customers providing solutions and supporting bet queries
  • Listen, probe and investigate enquiries to determine the underlying needs of the customer
  • Communicate in a prompt, polite and clear manner
  • Address any issues of conflict or complaint
  • Remain vigilant of any suspicious activity and escalate accordingly
  • Key Skills/Experience
  • Previous customer service and problem solving experience
  • Previous experience of working within the betting, gaming or sports sector would be an advantage, however, candidates with a genuine interest in sports, betting and gaming will also be considered
  • Excellent listening skills and the ability to identify the customer issue adapting approach accordingly.
  • Be IT literate with good written communication skills
  • Flexibility, drive and an enthusiasm to succeed
  • What we can offer
  • Competitive salary
  • Performance bonus
  • Childcare Voucher scheme
  • Private Healthcare scheme
  • Free on-site parking
  • Enhanced Maternity/Paternity/Adoption pay
  • Ride to Work Scheme
  • Virgin Tribe - access to exclusive Virgin offers and experiences
  • Life Assurance (3x salary)
  • Contributory Pension Plan
  • About UsLiveScore Group is home to the world’s largest scores and stats provider, boasting more than 56 million dedicated monthly users, and a sportsbook that truly packs a punch.Delivering live scores, results, tables, news and facts via native apps and an unbeatable website, LiveScore throws the spotlight on football, cricket, tennis, basketball and hockey.Launched in May 2019, Virgin Bet offers daily price boosts and a huge range of markets across all major sports. Delivering unsurpassable user experience, quality customer service and betting choices galore, we have the perfect line-up to disrupt the sportsbook market.From now on, sport is at the forefront of our agenda. Whether it be first-in-class designers, leading industry marketeers or technology, we’ll continue to make an impact by growing our talent pool across the globe. Taking our products to the fingertips of users internationally, we intend to combine our skills to create the best odds for a bright and lucrative future — and win. Required skills
  • Calls
  • Customer Complaints
  • Customer Service
  • Chat
  • Sportsbook
  • Keyskills :
    Customer Complaints Chat

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