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Customer Service Manager

Unipart Logistics
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Location: Stoke-on-Trent, StaffordshireContract Type: PermanentHours: Full Time, 40 per week Monday - FridaySalary: £45,000.00 per annum plus car/car allowanceBenefits: 33 days holiday including bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits schemeAbout the RoleRelationships mean everything to us, youll have an important part to play. As a forward thinking and people focussed company, this is a fantastic opportunity to be an integral part of Uniparts JCB Internal Resolutions Team, leading and managing the CustomerServices Team to deliver world class customer service to the network.We dont just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Uniparts From Gate to Great training and development program.As part of your key responsibilities youll:

  • Drive exceptional KPI performance, whilst focusing on financial targets
  • Develop and build a Centre of Excellence
  • Monitor team absence, performance and conduct, taking action where necessary
  • Create and maintain a positive team culture, encouraging involvement from all team members
  • Ensure that all service level agreements are achieved whilst adapting to changes in customer requirements
  • Build and maintain strong customer relationships
Customer Service Manager Requirements:Wed love you to have the following skills and experience, but please apply if you think youd be able to perform well in this role!
  • Computer literateEssential for the role is WMS experience, with experience of Microsoft Office and Google Suite being useful, Blue Yonder is desirable but not critical.
  • Experience in Supply Chain Management
  • Excellent Customer Services skills supported by good commercial understanding
  • Strong team player
  • Experience in a similar role
  • Experience in Customer relationship management
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the groundsof race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristicas defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and doyour best work every day.You may have experience of the following: Customer Services Manager, Customer Services Team Leader, Customer Service Supervisor, Senior Customer Services Executive, Customer Service Assistant, Senior Customer Service Advisor, Customer Service Manager, etc.REF-203993

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