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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 13.02 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time 6 months |
Customer Operations Advisor / Customer Service & Retentions£13.02 per hour! Weekly Pay!Immediate Start - Temp to PermHours: Monday - Sunday - shifts between 8am-8pm - 37.5 hours per weekGreat shift rotation and work life balance.Hybrid working after 12 weeks.Location: Stoke - on - Trent (ST1)Customer engagement / service is at the heart of everything we do. The office is fun and dynamic; and we are looking for customer service superstars who are ready to take that next step.We provide full training and will coach and develop you to be the best you can.What the role offers: A great salary, 25 days of paid holidays in addition to bank holidays We provide a comprehensive benefits package that is flexible and can be personalised to match you and your familys needs. Employee discounts, retail vouchers, pension plans, share plans and market- leading parental leave policies.Role responsibilities: Building rapport on the phone or through online conversation platform whilst ensuring security compliance is met. Finding product solutions based on establishing customer needs, achieving key KPIs. Offering outstanding service to drive great customer satisfaction shown in CSAT measure. Utilise tools and processes for example prepared responses appropriately. Strive to meet defined metrics.Always act with good conduct Undertake regular learning and development aligning with the company and FCA requirements.Contract length: 6 monthsSalary: £13.02 per hour
Keyskills :
Customer Service