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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 11.77 - 14.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Customer Service AdvisorsLocation: Stoke - Lakeside, Festival Way, Stoke on Trent ST1 5RY Temporary contract with full time hoursPay rate: £11.77 per hour increasing to £14.00 for Sundays and Bank HolidaysStart Dates: 23/01/2023Hours of work: 37.5 hours per week over 5 days Monday to Saturday, working between 7am and 8pm Monday to Friday, 8am - 6pm Saturday MOST SATURDAYS WORKED and 9am - 4pm Sunday (hardly required on Sundays)Royal Mail Group, the most trusted and successful letters and parcel delivery business, has an opportunity for you to join their team as a Customer Service Advisor.Responsibilities:* To provide the first point of contact for customers, received by telephone or email within agreed handling times* Deliver excellent customer service and offer solutions and advice on products and services.* Navigate multiple systems whilst supporting customers over the telephone and through multiple contact channels* Be used to dealing with difficult situations* Be able to problem solve whilst providing an outstanding service at all times* Full training will be provided, with ongoing supportRequirements:* Previous complaint handling experience* Flexibility around working hours is essential* Must be computer literate* Possess excellent communication* Be resilient and empathetic* Must have a strong work ethic, flexible and happy to work hard on their own initiative* Possess good people skills that are helpful and friendly* You must be able to provide various proof for identity checksIf youre looking to work for a reputable business in a busy environment, then apply NOW.Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committedto protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visitthe Privacy page on our Gi Group UK website.
Keyskills :
Call centre / Customer Service