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Brazilian Portuguese Language Customer Service Advisor (Night Shift)

bet365
Job LocationStoke-on-Trent
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Se vocmotivado(a), tem ambio e est pronto(a) para um novo desafio em sua carreira, este empregopara voc!As a positive and solution orientated Brazilian Portuguese Language Customer Service Advisor you will join our rapidly growing night shift team.We have a unique and exciting opportunity for you to use your vital language skills in our successful department as part of our highly talented night shift team.You will communicate with customers via Live Chat, email and telephone, dealing with a variety of queries and complaints, including betting, payments, verification, login and general account queries.Even if you do not have sport or betting knowledge our impressive and comprehensive training plan has the capability to progress and support you as an individual. Your initial training will be completed on a day shift rota between the hours of 07:00 and23:00, working any five days from seven. After this initial training, you will join your colleagues on the night shift where your development will continue.This position is offered on a full time basis working Monday to Sunday, 7 nights on followed by a well-earned 7 nights off! There are two typical night shifts, one starting at 21:00 and finishing at 08:30, the other starting at 18:00 and finishing at 05:30.We offer a competitive salary, fantastic benefits, career progression and a generous bonus scheme.Preferred Skills, Qualifications and Experience:

  • Passion for delivering exceptional customer service.
  • Good people skills.
  • Fluent/Native verbal and written communication skills in Brazilian Portuguese.
  • Excellent verbal and written communication skills in English, with ability to translate between English and Brazilian Portuguese.
  • Ability to multitask, with attention to detail.
  • Solution oriented.
  • Competent computer, literacy and numeracy skills.
  • Experience in a customer-facing role preferred but not essential.
Main Responsibilities:
  • Communicating effectively with our customers in Brazilian Portuguese language.
  • Liaising with English-speaking internal departments in order to resolve our customers queries.
  • Providing a positive customer experience and first time resolution.
  • Responding to customer queries in a timely manner via Live Chat, telephone and email.
  • Using internal tools to assist and take ownership of your customer query.
  • Investigating and escalating queries where necessary.
  • Promoting safer gambling.
  • Maintaining awareness of policies, procedures and licensing requirements.
Successful applicants will need to provide proof of eligibility to work in the UK.The closing date for applications is 11th May 2022.To apply, send your CV and Covering Letter, quoting the Job Reference Code BPCSANS0522RD to Human Resources Department, Hillside (Shared Services 2018) Limited, bet365 House, Media Way, Stoke-on-Trent, England, ST1 5SZ or click on the link to apply.By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.

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