| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Location: Stoke-on-TrentDivision: International Sports TechnologyContract Terms: Permanent, 40 hours per weekTHE TEAMThe Application Support teams provide a Tier 2 technical support that seeks resolution to technical issues raised by the Ticketmaster international market teams related to the products and services used by Ticketmaster Sports clients and fans. At first touch, the team aims to resolve where possible and escalate to other technology teams where necessary and liaise between tier 1 and engineering teams for escalated incidents. They provide expert Onsales coordination and perform incident management for major incidents for supported products and services, ensuring that we maintain a high standard from diagnostics and communication to complete resolution. The team are key to new client configuration and support and work collaboratively with Product and software engineering teams to continuously improve service levels.A crucial part of the teams ambition is to actively reduce operational effort by creating/improving automation or working with Software/Platform Engineering teams to improve self-healing and self-service tooling, documentation, FAQs, or tooling.THE JOBAs an Application Support Engineer, youll be part of a team providing oversight during office hours and on-call support of the infrastructure and services that power Ticketmaster Sport. Members of the Application Support team must work independently and multi-task among several concurrent problems, perform triage and prioritisation as necessary with discretion and pragmatic judgment, including marshalling the necessary internal resources during high-pressure situations. This role requires a strong sense of responsibility and problem ownership through to completion. This role requires compiling solutions across a broad technology stack whilst working with engineering teams on long-term fixes. This role will also require working with the wider technology team to reduce support requests per client whilst helping accelerate the client bases growth. At Ticketmaster, our people embrace these qualities, so if this sounds like you, then please read on!WHAT YOU WILL BE DOING