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3rd Line Support Engineer

Your Prime Recruitment
Job LocationStoke-on-Trent
EducationNot Mentioned
Salary£25,000 - £35,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

3rd Line Support EngineerGlobal Hospitality Software Fantastic Growth & Career Development Salary up to £35,000 + benefits

  • Do you have experience leading Support Desk and Service Delivery teams
  • Are you driven to develop your career into senior management
  • Have you used a number of broad technologies including Ubiquiti and Cisco Meraki
    • Since our clients inception over a decade ago, they have been a market leader with their unique Restaurant and Hospitality solutions across the UK. With over 700 employees over 5 countries, they provide market leading solutions for over 5000+ businesses. This solutions unify order management, customer management, marketing, analytics, and inventory across in-store and online channels.Culture is hugely important to this business and one that encourages individuals to speak their minds and share ideas. They have a strong team that collaborates together to build innovative, smarter and meaningful solutions who also have fun throughout the day. With a customer rating of 9.5% on Trustpilot and Google, you will be joining a business that cares about their solutions, customers, and employees.We are actively seeking a talented Technical Support Engineer who will help assist in the definition and management of networking and infrastructure initiatives across the UK and India. You will help to implement secure LAN, WAN, and VoIP policies and procedures. Youll have the autonomy to support global teams so ideally youll have a problem solving mentality and eagerness to find out new information and technical concepts. This is a great opportunity for an autonomous ambitious individual to join a fast growing business!Responsibilities - 3rd Line Support Engineer
  • Help to define and manage the overall infrastructure (Data and VoIP)
  • Assist in the definition and implementation of LAN, WAN, and VoIP policies and procedures along with manage network security
  • Manage and control Cloud tooling (Ubiquiti and Cisco Meraki)
  • Provide Technical Support to teams in the UK and India
    • Essential Qualifications - 3rd Line Support Engineer
  • Strong and well-rounded Technical Support expeirence within a busy service desk
  • Autonomy and ability to manage IT/Technical issues with little direction
  • Previous experience of Networking (LAN/WAN/VoIP)
  • Previous exposure to Cloud Management tools such as AWS, Ubiquiti and Cisco Meraki
  • Previous IT or Technical project experience would be a benefit
  • Strong ability to work well under pressure
  • Experience of working with off-shore teams in India would be a huge plus
  • Ability to undertake regular travel to India once restrictions are lifted (10 days every 3-6 months)
    • 3rd line support engineer / Technical Support Engineer / IT Manager / IT Support Engineer

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