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| Job Location | Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 20,000 - 24,000 per annum, negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Looking for your next exciting opportunity as a 1st Line Support TechnicianSalary: Up to £24,000Located: Hybrid(3 days from Stoke, 2 from home)I am happy to present to you a fantastic opportunity with one of our market leading clients who has asked us to help recruit for the expansion of their 1st line support team. They are a dynamic and innovative company that have made transformative contributionsto the market.The successful candidate will have a strong background customer service or previous 1st Line Support roles.Your key duties and responsibilities will include:- Receive and handle all incoming calls/tickets.- Diagnosis and resolve technical software/hardware faults.- Record incidents cataloguing them by symptom and resolution.- Adhere to all service management guidelines.Essential Skills- Excellent customer service experience within an IT/technical environment.- Ability to think critically and logically to effectively manage workload.- Flexible approach and willingness to learn.- Ability to use comms platforms such as Teams and Skype for Business.- Have an drive to continuously improveIf you think this role is the right match for you, please apply with an updated CV. If you know anyone who may be interested, then please feel free to share so they can apply.