Customer Service Representative

Job Description

Customer Service Representative required on a 12-month contract, offering a flexible hybrid working model. A competitive salary of up to GBP30,000pa is available and the Company are ideally located close to major motorway, train, and metro links in HealdGreen. It is essential to be fully conversant with SAP for this role and to have experience of exporting procedures for the EU and Worldwide. This role within a well-established manufacturing business is full time and can be immediately available. Languageskills within French or German to business level would be an advantage for this role, however this is not essential. What will you be doing as a Customer Service Representative Managing orders and processing in line with set policies and procedures Dealing with supply availability, customer queries and changes Managing relationships with international customer base Informing and updating customers regarding order progress Handling of complaints and all related activities Setting up new customers and bringing them on-board Developing relationships with stakeholders internal and external Proactively reviewing sales orders versus forecast for a reliable demand plan Dealing with customer enquiries within agreed timeframes Setting up new customers and bringing them on-board Working towards overall and team targets Following up on sample requests directly with customers Supporting sales, arranging weekly reviews for the market areas covered We would LOVE to hear from you if you have the following skills and experience: It is essential that you are fully conversant with SAP and Salesforce You must have experience of exporting procedures for the EU and worldwide Solid experience within Customer Service or Commercial/ International B2B environment Background in Supply Chain, Manufacturing, Customer Services would be preferred Outstanding communication skills both verbal and written, gravitas and relationship building capabilities. Able to work both independently and as part of a team, within a pressured environment. Excellent IT skills are required for the role It would be an advantage to be conversant in another language e.g. French or German to a business level, however this is not essential Previous experience in a manufacturing environment would be ideal Whats in it for you as a Customer Service Representative A competitive salary of up to GBP30,000pa is available 12-month contract available immediately Working Monday to Friday from 8.30am to 5pm with one hour lunch and a 4pm finish on a Friday Flexible hybrid working model Generous holiday entitlement of 25 days + stat Free onsite parking Working in modern offices with beautiful break out spaces and kitchen area offering free refreshments such as canned drinks and fresh fruit To Apply If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we areunable to contact everyone in person and thank you for your interest. Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.