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Head Of Operational Excellence

Sanderson
Job LocationStirling
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Who are DiligentaDiligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients operations. A business that has beendescribed as home by existing employees, we drive a culture that is founded on positive change and development.Summary of the roleIn this position you will be responsible for Leading a group of operational support teams to remove barriers, improve operational performance and improve customer experience.This is a critical role leading the way on understanding key business problems and innovative solutions to improve. You will lead a multi-functional team and collaborate across all operational teams, senior business leaders, clients and 3rd party suppliers,reporting to the Head of Operational Change & IT.What youll be doing

  • Play a key role in the Operational Leadership Team, collaborating and influencing continuous improvement across operational colleagues
  • Lead a department of senior operational managers, working collaboratively towards a common goal of operational excellence
  • Develop and maintain a holistic view of gaps/challenges impacting operational colleagues &/or customers
  • Drive controlled management, reporting and resolution of corporate and customer impacting events
  • Accountable for root cause analysis, insight and sizing of key challenge areas
  • Ensure effective controls are established and maintained, to identify issues and implement strategic solutions to proactively identify in future
  • Establish best practice tools, techniques and methodologies to deliver high quality, customer centric improvements to our operational processes
What were looking for
  • Experience of working within a matrix organisation and track record of influencing and negotiating at a senior leadership level
  • Proven senior leader in a Business and Operational process / continuous improvement
  • Experience working within financial services or other highly regulated environments
  • Proven track record in stakeholder management
  • Continuous improvement, process mapping and analytical reporting skills
  • Experience of leading teams of advocates
Benefits
  • 25 days holidays + 8 bank holidays
  • Company pension scheme membership
  • Car Allowance
  • Private Healthcare
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing

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