Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Representative

Diligenta
Job LocationStirling
EducationNot Mentioned
Salary£21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service Representative- StirlingUp to £21,500 per yearMon-Friday, 9am-5pmHybrid remoteKildean Business Park, Stirling, FK9 4UEDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the best in-class’ platform-based Life and PensionsAdministration Service provider.Summary of the role:

  • Due to the recent growth of our company, we will berecruiting multiple Customer Service Representatives each monththroughout the year.
  • We are based in our new, modern office inKildeanBusiness Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office.
  • You have a choice of either office based or hybrid work from home after the initial onsite training.
  • Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!
  • Flexible hours are available to suit your availability, work life balance and wellbeing.
  • The starting salary is £21,500 per year, with a pay review on completion of probation after 6 months.
Benefits:
  • We offer 31 days holiday (including bank holidays)
  • Eligibility for an annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
  • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
What youll be doing:Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There areno salesinvolved in this role. The focus will be on your ability to have conversations with customers in a confident,friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.What we’re looking for:
  • Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
  • Teamwork -We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
  • Listening and communicationskills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
  • Someone who can quickly understand the customer need and place a real focus onresolving issues and querieseffectively and empathetically.
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About DiligentaDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients,with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 millionpolicies.Our aim is to be acknowledged as the best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves,so they choose us to solve them. That means we’re different, with a distinct personality.Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

APPLY NOW

Customer Service Representative Related Jobs

© 2019 Naukrijobs All Rights Reserved