Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Complaints Handler

Appcastenterprise
Job LocationStirling
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Diligenta,providing an excellent customer experience is at the heart of everything we doso you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personaland career aspirations and study for financial services qualifications.If you are looking for an opportunity to start or build on a career within the Finance industry, or maybe want to get back into the workplace after some time out or maybe just want to be part of a great group of likeminded people who are passionate aboutexcellent customer service and have experience in going that extra-mile for a customer to deliver an exceptional service, then we would love to hear from you.Our aim is to transform our clients operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider. The Diligenta culture is founded on positive change and development and our employees often describeDiligenta as feeling like home.Summary of the role:

  • Experience in the Life and Pensions industry is required
  • Experience dealing with complaints is dire able, but not required
  • The FTE starting salary of £25,000 per year, depending on experience
  • Working hours are 37.5 hours per week, Monday to Fridaybetween 8am and 6pm so no evening or weekends that would impact your family and social lives!
  • The role is located at the new and modern office inKildeanBusiness Park. We offer free on-site parking with a free regular bus services to and from our site, including a free shuttle bus from Stirling station so getting there could notbe easier and will not cost you the earth.
  • Ahybridworking arrangement is available once fully trained and accredited. The length of this training will depend on your ability to pick up the role and start to work independently.
Benefits:
  • We offer 23 days holiday (plus bank holidays)
  • Eligibility for a discretionary bonus
  • Access to our contributory pension scheme
  • Support for financial services qualifications
  • An expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services, amongst many other great employee benefits.
  • Excellent employee wellbeing and assistance support programmes
What youll be doing:Sometimes things dont go as people expect and when that happens, we need compassionate and caring people like you who can work closely with the customer to resolve their complaints and queries in the right way and bring about the right resolution, normallyat a time in their lives when they need it the most.Work could be phone, letter or email based depending on the best way to resolve each individual issue. We pride ourselves in delivering exceptional service and ensuring our customers feel satisfied, so being able to turn a negative experience in to a positiveone is at the heart of this role.
  • Experience in the Life and Pensions Industry is required
  • Experience dealing with complaints is desired, but not required
  • You will need to have a real passion for helping people and being from a financial services, complaints handling background, having investigatory skills and/or customer journey experience is an advantage
  • A good basic knowledge of Microsoft Office (e.g. word, excel) and computer competency is essential to the role.

APPLY NOW

Complaints Handler Related Jobs

© 2019 Naukrijobs All Rights Reserved